Measurement Readiness Planning

• Review of your organizational mission and strategies, organizational structure, key business processes, current measurement systems, data availability, and stakeholder values.

Measurement Initiative Planning

• Align around the measurement program’s objectives, scope, development approach, timeline, resource needs, deliverables, and implementation strategy.

Measures and Scorecard Development

• Joint effort to prioritize and select the critical few measures based on agreed-upon criteria that will form the basis of your measurement scorecard. In creating your scorecard of vital measures, details such as the what, why, when, who, and how are also addressed. Once developed, the scorecard is reviewed, refined, and validated by the team in preparation for implementation.

Program Implementation Planning

• Define the framework around performance measurement processes and data collection that will be used to support ongoing measures program implementation.
• Provide assistance through the identification of the data collection team, data sources, and data collection processes, including information systems needed to support the processes.

Program Implementation

• Execution of the measurement program as documented in the implementation plan.
• Preparation for the initial collection-analysis-reporting cycle.
• Transition of ongoing program execution responsibilities.